◆ We encourage customers to purchase sample tiles before making their complete purchase to give a true, accurate and clear appraisal of the product and its suitability for its installation. Either pay for a full size piece or choose free cut pieces, which are limited to three pieces per order. Please remember shades and calibration of mosaic tiles differ especially with natural products, so before fixing ensure you are entirely happy with the product as any claims once the product has been fixed will not be considered. Any purchases of samples are also governed under these terms and conditions.
◆ Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process..For the order process, please click on: www.gb-mosaic.com/how-to-order
◆ If we are unable to supply you with a product, for example because that product is no longer available, or because of an error in the price on the Website, or we are unable to obtain authorisation or verify your payment, or where you do not accept our terms, we will inform you of this by email or telephone and we will not process your order. If you have already paid for the products we will refund you the full amount as soon as possible and in any event within 14 days.
◆ If you have any questions about your order at any time, please contact us by email or phone.
◆ The prices of the goods will be as quoted on the website from time to time. We only accept payment for orders in dollar（$）. We take all reasonable care to ensure that the prices of the goods are correct at the time when the relevant information was entered onto the system.
◆ Prices for our goods may change from time to time but changes will not affect any order which we have confirmed with an order confirmation.
◆ Your delivery will need to be signed for when it is delivered to you so please ensure you make necessary arrangements for someone to be at your address to accept delivery of goods. .If you need us to prepare the customs clearance documents for you, in advance when you deliver the goods, please inform us in advance, so as to avoid additional costs caused by the delay of document processing time.If no one can accept the delivery of your goods, this may cause the goods to be returned to us and may result in costs, so you may need to pay for additional costs caused by unsuccessful customs clearance or no consignee receiving the goods.
PLEASE READ THIS CLAUSE CAREFULLY
◆ As part of our service we are happy to assist with working out measurements and the suitability of products for a particular installation, but it remains ultimately the customers’ responsibility to ensure suitability and quantities prior to fixing. We will not be responsible in the event that the wrong quantity of tiles, or tiles that are not suitable for any particular placing have been ordered.
If you are in any doubt about the suitability of the product, do not proceed to fitting but please contact our customer services team using the details on our Contact Us page Contact Us who would be pleased to assist.
Please check all goods prior to fitting as we are unable to accept any claims after the tiles have been installed except in the cases of any inherent non visible defects.
◆ Place (assemble) 2-3m2 in the room the tiles are intended to be installed (for example: next to floor to ceiling windows, entrances, hallways etc.). These should be observed at various times of the day and night, and from different viewpoints to ensure the product meets your expectations.
◆ Our mosaic images are product images.
◆ These can differ from the original sheet,depending on personal impressions,bathes,optic,natural stone material variations,monitor color variation and printing methods.
Also the color Random mixed color mosaics images may also differ from the original mosaic sheet, because the paving arrangement is also a random match, can not be exactly the same as the product image we displayed.
We highly recommend to have a look at the original mosaic and to order enough sheets for the installation. We cannot always guarantee the delivery of the same batch in your reorders.
All information is provided without warranty,errors and omissions expected.
To exercise your right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g. a letter sent by post or e-mail). You should exercise your right to cancel by contacting us at the address or e-mail address.
◆ EVENTS OUTSIDE OUR CONTROL
◆ We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under our contract with you that is caused by an Event Outside Our Control.
An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock outs or other industrial action by third parties, civil commotions, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, blizzard, flood or other inclement and unordinary weather condition, subsidence, epidemic or other natural disaster or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
◆ If an Event Outside Our Control takes place that affects the performance of our obligations under our contract with you:
We will contact you as soon as reasonably possible to notify you of this; and
Our obligations to you will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of the goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
If you have any queries or complaints regarding your order please contact us using the contact details
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